Frequently Asked Questions

If you don’t find the answer to your question in our Frequently Asked Questions, please contact us so we can assist you

Do you have a shop where I can collect my order?

With no physical shop or collections depot, we bring the convenience of shopping with us right to your doorstep.

No matter where you live, our delivery service covers almost anywhere in South Africa. And the best part? Our rates are incredibly reasonable, so you can enjoy the sensory products you love without breaking the bank.

Shop with us today and experience the convenience of online shopping with Sensory Stuff.

Do you have stock?

All the products displayed “in stock” on website are currently available and ready to be delivered to you.

If you’re searching for a specific item and can’t find it, simply reach out to us through our WhatsApp chat or email. We’ll gladly provide you with updates on when we expect to have new stock available.

Can I get a Quote before Placing my Order?

Need a quote before making a purchase? No worries, we’ve got you covered! Just send us an email at info@sensorystuff.co.za and provide us with the details.

Let us know which products you’re interested in and the quantities you need.

Don’t forget to include your delivery address so we can calculate the courier costs for you.

And if we have any questions about your quote, we’ll give you a call on the phone number you provide. Easy peasy!

How much does delivery cost?

Delivery cost depends on the size and weight of your order.  This is calculated at checkout or you can get an estimate from “My Cart” or “Checkout” pages.

Pop the items you would like to purchase into your cart, provide your delivery address and you will be able to see your delivery cost.

Where do you Deliver to?

Whether you’re in the bustling city or a remote town, we deliver to almost anywhere in South Africa via our courier partner Fastway Couriers.

How long will it take to deliver my order?

We endeavor to have your order packed and delivered to you as quickly as we can.  Orders are collected Monday to Friday (public holidays excluded) by Fastway Couriers.  Our cut off time to get your order packed and ready for the courier collection is 9 am.

We are based in Johannesburg and approximate time to deliver your order from day we dispatch would be:

Johannesburg, Pretoria and surrounding areas – 2 working days

Cape Town, Gqeberha and surrounding areas – 3 working days

Durban Central areas – 2 working days

Free State Central areas – 2 working days

Limpopo, North West, Mpumalanga Central areas – 2 to 3 working days

All Outlying areas – 3 to 5 working days

If your area is not listed, or you need more information, you are welcome to contact us

How do I track Delivery of My Order?

Once your order is packed and a shipping label is created, we will send you an email containing the tracking number for your parcel. You can easily track the delivery by clicking on the link provided in the email.

As soon as your parcel is collected and the label is scanned, you will be able to monitor its progress. Look out for the message “Onboard – the parcel is onboard the Courier vehicle” which indicates that your parcel is out on delivery to you.

In case you don’t receive an email with tracking details, don’t worry. Just reach out to us and we will gladly provide you with the necessary information or an update on your parcel’s delivery.

Rest assured that we closely monitor the delivery of all our outgoing parcels, ensuring that they reach you. If any issues arise, we will promptly contact Fastway Couriers for further assistance. However, if you have any concerns or questions, feel free to contact us directly and we will be happy to assist you.

How can I cancel my order?

If you’ve changed your mind about your order, don’t worry! We understand and we’re here to assist you. Just reach out to us through Whatsapp, phone, or email, and make sure to include your order number and cancellation request.

We’ll take care of canceling your order and refunding any payment using the same method you used initially. However, please keep in mind that we can only cancel your order if it hasn’t been shipped yet.

Can I exchange, or return my purchase for a refund?

Our store offers a convenient solution for those rare instances when you need to swap or replace an item. Just remember, shipping and handling charges are not included.

For more information, check out our “Returns Policy” for all the details. If you need any assistance, contact us via email or WhatsApp. We’re here to help!

Do I need to register an account to shop?

Shopping at Sensory Stuff is hassle-free because you don’t need to register an account. However, if you decide to create one, it’s a simple process that only requires your basic information like name, email, phone number, and address.

By registering, you can save time during future purchases as you won’t have to enter your details repeatedly. Plus, you’ll have the convenience of accessing your order history and downloading invoices whenever you need them.

So, whether you choose to register or not, Sensory Stuff ensures a seamless shopping experience for all customers.

Payment Methods

We have teamed up with YOCO to provide you with a safe and convenient way to pay for your purchases. Whether you prefer using your Debit or Credit Card or making an EFT payment, we’ve got you covered. Just make sure to have your phone handy as you’ll need to verify and accept the payment through your banking app or by entering a PIN.

Rest assured, your card and bank details are not stored on our website, ensuring your banking information remains protected.

In addition to our secure payment options, we also offer direct bank transfers. It’s important to note that orders are reserved for a period of 3 days. If you require us to hold your order for a little longer, please don’t hesitate to reach out to us. We’re here to assist you with any queries or special requests you may have.

What measures are in place to protect my privacy?

At Sensory Stuff, we prioritise the security of your personal information. Rest assured that we have taken all necessary measures to protect your data. Our website is equipped with an SSL Security Certificate, ensuring that your information is encrypted and safe. You can easily verify this by clicking on the padlock icon in your browser. Additionally, we have implemented extra login security for our website admin site, further safeguarding your data.

We want to assure you that your card details are not stored on our website. We only retain the necessary information outlined in our privacy policy. This information is solely used to enhance your shopping experience and ensure the smooth delivery of your order. To facilitate the delivery process, we do share these details with our courier delivery company.

We understand that privacy is important to you, and if you ever wish to have your details removed from our database, please don’t hesitate to contact us. Our dedicated team will be more than happy to assist you in any way possible.

I've forgotten my password!

Forgot your password? No worries, we can help you! Simply head over to the “My Account” page and click on the “Lost your password?” link. Enter your email address that you used during registration and hit the reset password button. In no time, you’ll receive an automated email containing a link to reset your password.

If for some reason you don’t receive the email or encounter any issues while resetting your password, don’t hesitate to reach out to us. Our team is here to assist you and ensure you regain access to your account hassle-free.

My email address has changed. How do I update my account?

To update your account with your new email address, simply follow these steps. First, login using the email address that your account was originally registered with, along with your password.

Once logged in, navigate to the “Your Account” section and click on “Account Details”.

In the Account Details page, you will find the option to change your old email address to your new one.

Make sure to save your changes after entering your new email address.

Going forward, your new email address will serve as your user login for the account.

Where can I get a copy of my Invoice?

Get a copy of your invoice easily by accessing your account on our website.

If you have registered an account with us, you can find your invoices under “My Account > Orders” and download them when you are logged in.

In case you can’t find the invoice you need, don’t worry! Just contact us and we will be happy to assist you in getting a copy.

Please note that downloading invoices is only available for registered customers, so if you haven’t registered yet, reach out to us and we will send you a copy.

Is Sensory Stuff VAT Registered?

Sensory Stuff is a VAT registered company, which means that all prices displayed on our website already include VAT.

If you require a Tax Invoice that includes your VAT number, simply enter your VAT registration number during the checkout process. We will then send you a Tax Invoice that reflects your VAT registration number. This ensures that you have all the necessary documentation for your records.

Shop with confidence knowing that Sensory Stuff is fully compliant with VAT regulations.