How To Place Your Order
You will find our site easy to use, it explains and takes you through each stage of your order. For those who like to know more...
Create an Account
To place an order you can create an account by clicking ‘Sign Up’ situated at top right of each page. Complete the form with your details and create your password. Please ensure you enter your email address correctly, and keep your password safe. Please note that we do not store your banking or credit card details on our website. The only information we require and store are your name, surname, contact number and a delivery address.
If you happen to forget your password, you can simply reset your password at any time in the ‘Login’ page by clicking on the "Forgot your password" link which you will find on the Login page. Enter your email address and if you have registered with us previously, you will receive an email from us to reset your password.
Adding an item to your basket
When you have found an item you wish to order enter a quantity you require and click ‘Add to Cart’. It will add this item and quantity to your shopping cart.
Viewing your shopping cart: To view the items in your cart click the link ‘Cart’ situated at the top right of each page. Once an item is added to your Cart it will be added to a tally and indicated at the top of the page. When viewing your basket, you can edit quantities by entering the new quantity and clicking on ‘Update Cart’ or cancel an item altogether by clicking on the cross situated next to the item. If you try to exceed the maximum quantity the system will inform you. If you want to add another product to your Cart simply click on ‘Continue Shopping’.
When you have finished shopping click ‘Proceed to Checkout’. You will be asked to login if you are an existing customer or create an account if your not an existing customer. You will be directed to the checkout.
Step 1: Billing Information
You will be asked to complete the form with your billing and delivery address information. Please ensure your delivery address is a street address with the correct suburb, city and postal code. Once you have completed this section click on ‘Proceed to Next Step’.
Step 2: Shipping
Please select the shipping option you wish to use for your order. We use Fastway Couriers for our deliveries and they ship to almost any destination in South Africa. If you experience any problems in selecting the services of Fastway Couriers, please contact us for assistance. Once you have completed this section click on ‘Continue’.
Step 4: Payment
Please select your payment method. We accept VISA and Mastercard Credit Card payment or EFT bank Transfers. Please note we do not accept cash on delivery.
If you select a Credit Card Payment please ensure you have your mobile phone with you as you will receive a OTP (one time pin) confirmation to conclude your order. You will be asked to confirm your order again by clicking on the "place order" button. You will now be directed to the MyGate payment gateway to complete your payment transaction. A confirmation of your order will be emailed to you.
If you would like to pay by EFT, once you have completed your delivery address details continue to Payment Information and select "Bank Transfer" and click on ‘Continue’.
Ensure your order is correct and you don't want to add a few more products, then click on "Place Order". You will receive an on screen confirmation that your order has been placed and an email confirmation with our banking details. Please make payment using your order number as your payment reference. Email your proof of payment to firstname.lastname@example.org and we will get your order ready to ship to you.
Please remember that unpaid orders cannot be held for more than 7 days. Don't worry though if we cancel your order you are very welcome to place a fresh order with us.
Cheque payments can take up to 14 days to clear and your order will be delayed. It is preferable that you pay by Credit Card to ensure we get your order to you as soon as possible
To log out of your account simply click on the 'Logout’ which can be found at the top right of each page.