How To Place Your Order

You will find our site easy to use, it explains and takes you through each stage of your order. For those who like to know more...

Create an Account

To place an order you can create an account by clicking ‘Sign Up’ situated at top right of each page. Complete the form with your details and we will email you with your password. Please ensure you enter your email address correctly, and keep your password safe. If you happen to forget your password, you can simply request a reminder at any time in the ‘Login’ page by entering your email in the ‘Forgotten your password’ which will then email it to you. Once you have created an account you will be asked if you would like to change your password the first time you login.

Adding an item to your basket

When you have found an item you wish to order enter a quantity you require and click ‘Add to Cart’. It will add this item and quantity to your shopping cart. Our system will not allow you to add items which are 'out of stock'.

Viewing your shopping cart: To view the items in your cart click the link ‘Cart’ situated at the top right of each page. Once an item is added to your Cart it will be added to a tally and indicated at the top of the page. When viewing your basket, you can edit quantities by entering the new quantity and clicking on ‘Update Cart’ or cancel an item altogether by clicking on the cross situated next to the item. If you try to exceed the maximum quantity the system will inform you. If you want to add another product to your Cart simply click on ‘Continue Shopping’.

Checkout

When you have finished shopping click ‘Proceed to Checkout’. You will be asked to login if you are an existing customer, create an account if your not an existing customer or checkout as a guest if you wish not to have a full account. You will be directed to the 6 steps of checkout.

Step 1: Billing Information

You will be asked to complete the form with your billing address information. Please ensure this is a street delivery address. Once you have completed this section click on ‘Proceed to Next Step’.

Step 2: Shipping

Please select the shipping option you wish to use for your order. We are based in the Forways area of Sandton if you choose to collect, please ensure you do so by prior arrangement as we are primarily an online store.  Once you have completed this section click on ‘Continue’.

Step 4: Payment

Please select your payment method. We accept VISA and Mastercard Credit Card payment or EFT bank Transfers.

If you select a Credit Card Payment please ensure you have your mobile phone with you as you will receive a OTP confirmation to conclude your order.  You will be asked to confirm your order again by clicking on the "place order"button.  You will now be directed to the MyGate payment gateway. A confirmation of your order will be emailed to you.

If payment by EFT Once you have completed your delivery address details continue to Payment Information and select "Bank Transfer"and click on ‘Continue’. 

Ensure your order is correct and you don't want to add a few more products, then click on "Place Order".  You will receive an on screen confirmation that your oder has been placed and an email confirmation with our banking details.  Please make payment using your order number as your payment reference. Email your proof of paymen to info@sensorystuff.co.za and we will get your order ready to ship to you.

Unpaid Orders

Please remember that unpaid orders cannot be held for more than 7 days.  Don't worry though if we cancel your order you are very welcome to place a fresh order with us.

Cheque Payments

Cheque payments can take up to 14 days to clear and your order will be delayed.  It is preferable that you pay by Credit Card to ensure we get your order to you as soon as possible

Payment & Collection

Payment must be received by Sensory Stuff before collections can be made.  Please note we do not accept cash payment on collection.

Log Out

To log out of your account simply click on the 'Logout’ which can be found at the top right of each page.