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Find answers to questions about shopping - ordering - shipping - and more.
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Frequently Asked Questions
Do you have a shop where I can collect my order?
With no physical shop or collections depot, we bring the convenience of shopping with us right to your doorstep.
No matter where you live, our delivery service covers almost anywhere in South Africa. And the best part? Our rates are incredibly reasonable, so you can enjoy the sensory products you love delivered right to your door.
Shop with us today and experience the convenience of online shopping with Sensory Stuff
Do you have stock?
All the products displayed “in stock” on website are currently available and ready to be delivered to you.
If you’re searching for a specific item and can’t find it, reach out to us through our WhatsApp chat or email. We’ll gladly provide you with updates on when we expect to have stock available.
Can I get a quote before placing my order?
Need a quote before making a purchase? We can assist with pleasure. Just send us an email at info@sensorystuff.co.za and provide us with the details.
Let us know which products you’re interested in and the quantities you need.
Don’t forget to include your delivery address so we can calculate the courier costs for you.
If we have any questions about your quote, we’ll give you a call on the phone number you provide.
How much does delivery cost and where do you deliver to?
Delivery cost depends on the size and weight of your order. This is calculated at checkout or you can get an estimate from the “My Cart” page. Pop the items you would like to purchase into your cart, provide your delivery address and you will be able to see your delivery cost.
Whether you’re in the bustling city or a remote town, we deliver to almost anywhere in South Africa via our courier partner Fastway Couriers.
Unfortunately we do not export. We can however deliver locally to a freight forwarder of your choice.
Do you have a catalogue?
As our products are constantly changing we don’t have a printable catalogue. Our website does however display our range and product information.
How long will it take to deliver my order?
We try our best to have your order packed and delivered to you as quickly as we can. Orders are collected Monday to Friday (public holidays excluded) by Fastway Couriers. Our cut off time to get your order packed and ready for the courier collection is approximately 10 am.
We are based in Johannesburg and approximate time to deliver your order from the day we dispatch would be:
Johannesburg, Pretoria and surrounding areas – 2 working days
Cape Town, Gqeberha and surrounding areas – 3 to 4 working days
Durban Central areas – 2 working days
Free State Central areas – 2 working days
Limpopo, North West, Mpumalanga Central areas – 2 to 3 working days
All Outlying areas – 3 to 5 working days
If your area is not listed, or you need more information, you are welcome to contact us
How do I track my order?
Once your order is packed and a shipping label is created, we will send you an email containing the tracking number for your parcel. You can easily track the delivery by clicking on the link provided in the email.
As soon as your parcel is collected and the label is scanned, you will be able to monitor its progress. Fastway Couriers will also update you on the delivery, so keep an eye out for their emails
In case you don’t receive emails with tracking and delivery details, reach out to us and we will gladly provide you with the necessary information or an update on your parcel’s delivery.
We monitor the delivery of all our outgoing parcels, ensuring that they reach you. If any issues arise, we will promptly contact Fastway Couriers for further assistance. However, if you have any concerns or questions, feel free to contact us directly and we will be happy to assist you.
Can I exchange or return my purchase for a refund?
Our store offers a convenient solution for those rare instances when you need to swap or replace an item. Just remember, shipping and handling charges are not included.
For more information, check our “Refund and Returns Policy” for all the details. If you need any assistance, contact us via email or WhatsApp. We’re here to help!
Do I need to register an account to shop?
Shopping at Sensory Stuff is hassle-free because you don’t need to register an account. However, if you decide to create one, it’s a simple process that only requires your basic information like name, email, phone number, and address.
Payment Methods
We have teamed up with YOCO to provide you with a safe and convenient way to pay for your purchases. Whether you prefer using your Debit or Credit Card or making an EFT payment, we have various payment options.
Make sure to have your phone handy as you’ll need to verify and accept the payment through your banking app or by entering a PIN.
Your card and bank details are not stored on our website, ensuring your banking information remains protected.
In addition to our secure payment options, we also offer direct bank transfers. It’s important to note that orders are reserved for a period of 3 days. If you require us to hold your order for a little longer, please don’t hesitate to reach out to us. We’re here to assist you with any queries or special requests you may have.
What measures are in place to protect my privacy?
At Sensory Stuff, we prioritise the security of your personal information. We have taken measures to protect your data. Our website is equipped with an SSL Security Certificate, ensuring that your information is encrypted. You can easily verify this by clicking on the padlock icon in your browser.
Additionally, we have implemented security for our website admin site, further safeguarding your data.
Your card details are not stored on our website. We only retain the necessary information outlined in our privacy policy. This information is solely used to enhance your shopping experience and ensure the smooth delivery of your order. To facilitate the delivery process, we do share these details with our courier delivery company.
We understand that privacy is important to you, and if you ever wish to have your details removed from our database, contact us. Our team will be more than happy to assist you in any way possible.
I forgot my account password
Forgot your password? No worries, we can help you.
Head over to the “My Account” page and click on the “Lost your password?” link. Enter the email address that you used during registration and hit the reset password button. In no time, you’ll receive an automated email containing a link to reset your password.
If for some reason you don’t receive the email or encounter any issues while resetting your password, don’t hesitate to reach out to us. Our team is here to assist you and ensure you regain access to your account.
My email address has changed. How do I update my account?
To update your account with your new email address, simply follow these steps.
First, login using the email address that your account was originally registered with, along with your password.
Once logged in, navigate to the “Your Account” section and click on “Account Details”.
In the Account Details page, you will find the option to change your old email address to your new one.
Make sure to save your changes after entering your new email address.
Going forward, your new email address will serve as your user login for the account.
If you need assistance please contact us.
Where can I get a copy of my invoice?
Get a copy of your invoice easily by accessing your account on our website.
If you have registered an account with us, you can find your invoices under “My Account > Orders”.
In case you can’t find the invoice you need, don’t worry, contact us and we will be happy to assist you in getting a copy.
Please note that downloading invoices is only available for registered customers, so if you haven’t registered yet, reach out to us and we will send you a copy.
Is Sensory Stuff VAT registered?
Sensory Stuff is a VAT registered company, and all prices displayed on our website are inclusive of VAT.
If you require a Tax Invoice that includes your VAT number, enter your VAT registration number during the checkout process. We will then send you a Tax Invoice that reflects your VAT registration number. This ensures that you have all the necessary documentation for your records.
Shop with confidence knowing that Sensory Stuff is fully compliant with VAT regulations.
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We aim to provide products to create the "just right" challenge
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