Should you wish to initiate a return or exchange of a purchase, please read the details of our refund and returns policy for more information. You are also welcome to email us for additional information.
Please note that Items marked down and on sale are not eligible for return
Clause 1 - Circumstances in which Returns and/or Exchanges are allowed
1.1 We permit returns and/or exchanges in the following instances (Note Cost of return may be for your account):
1.1.1 The incorrect product has been delivered to you.
1.1.2 The product delivered to you is damaged or defective.
1.1.3 You do not want the product which was delivered to you.
1.1.4 The product has the incorrect size or specifications.
1.1.5 Items on sale are not eligible for returns.
Clause 2 - When a Return and/or Exchange needs to be initiated
2.1 Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.
Clause 3 - The choices you have upon Returning the Product
3.1 When a product is returned to us you can:
3.1.1 Have your account credited.
3.1.2 Have the amount refunded to you.
3.1.3 Have the product replaced/exchanged.
3.1.4 The above excludes products on sale
Clause 4 - How a Return and/or Exchange is initiated
4.1 All returns and/or exchanges shall be initiated by means of an email sent to info@sensorystuff.co.za setting out:
4.1.1 the reason for the return.
4.1.2 Whether you would like the account credited or refunded or replaced/exchanged.
Clause 5 - Condition of the Product Returned
5.1 In returning the product to us, the following shall apply. The product needs to be:
5.1.1 Undamaged.
5.1.2 Unused.
5.1.3 In the original packaging.
5.1.4 Packaged and wrapped correctly and safely by you.
Clause 6 - Manner of Return
6.1 We will require you to return the product to our offices. Address will be provided prior to the return of the item. The cost of return may be charged to you, depending on the the reason for return.
Clause 7 - What will happen once a Product is returned
7.1 Once returned, and subject to a product inspection, your account with us will be credited or refunded or the item replaced, as per your preference. A 10% handling fee may apply to returned items.
Clause 8 - Product Inspection
8.1 Once returned, and prior to accepting such return, we will be permitted to inspect the product.
8.2 Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return